Clinical Coordinator- RN

Midi Health is the leading virtual care platform focused exclusively on women’s midlife health. We provide compassionate, evidence-based care for women navigating perimenopause, menopause, and beyond — delivered by expert clinicians and supported by cutting-edge technology. We're growing fast, backed by world-class investors, and changing lives by helping women feel like themselves again. Join us and be part of the movement to bring modern midlife care to millions.

📍 Remote (U.S.) | FT | Reports to: Clinical Manager This role is HOT 🔥 — Help scale the fastest-growing virtual clinic for women in midlife health. As a Clinical Coordinator (CC) at Midi, you’ll split your time between direct clinical RN duties and team coordination to support efficient and safe clinical workflows. You’ll be the go-to for RN onboarding, coaching, daily staffing flow, clinical escalations, and quality assurance. This is a great fit for a nurse who loves blending patient care with operational leadership in a virtual-first environment.

Daily Clinical & Operational Support (≈50% RN Duties) Work RN inbox tasks and resolve patient clinical questions per scope and protocols Provide real-time clinical guidance for escalations and edge cases Reallocate RN coverage to balance inbox volume across queues Onboarding, Training & Readiness (RNs & MAs): Own onboarding for new RNs (accounts, access, modules, shadowing, sign-offs) Support MA and RN onboarding with standardized competency check-offs Conduct 90-day MA performance reviews and coaching plans Maintain onboarding toolkit (checklists, SOPs, job aids) with CM and LMAs Team Leadership & Workflow Management: Meet daily with Lead MAs to review inbox SLAs, tasks, volume, and staffing Partner with Lead MAs to ensure task queues (provider comms, labs, RX, prior auths, Zendesk) are properly supported Approve time and complete administrative tasks in Rippling: Quality Assurance & Continuous Improvement Audit documentation and adherence to workflows; coach RN and MA teams Identify recurring workflow defects and collaborate with CM on SOP updates Track and socialize key team metrics (SLA, rework, onboarding checkpoint rates) Communication & Escalation: Serve as first-line clinical escalation for Lead MAs Communicate with providers, schedulers, and support teams to resolve handoffs Contribute to monthly performance and enablement dashboards