Remote Clinical Health Navigator (RN)

loseKnit is currently hiring a clinical nurse to join our team as a virtual clinical health guide. We are a virtual first advanced primary care practice committed to providing high-quality, team-based care that integrates seamlessly with our patients' lives. Our model prioritizes clinical excellence, patient engagement, and innovative care delivery. In addition to primary care, we lead a national advocacy program that helps patients navigate the healthcare system and access the care they need. We seek a dedicated Clinical Health Navigator (RN) to join our team and make a meaningful impact.

As a Clinical Health Navigator, you will play a critical role in delivering patient-centered care and clinical guidance across our virtual primary care practice and advocacy program. This position requires a registered nurse (RN) with strong clinical knowledge, excellent communication skills, and the ability to provide compassionate support to patients navigating their healthcare journey. You will collaborate with providers, medical assistants, health guides, and our product and business professionals to address patient needs, support complex care coordination, and deliver outstanding service.

Clinical Navigation & Patient Support: Serve as the first point of contact for clinical triage and route of patients to our clinical services or other clinical resources. Provide timely responses to patient clinical inquiries, leveraging evidence-based guidelines. Support patients with chronic conditions, ensuring they understand their care plans and have access to necessary resources. Answer questions about lab results, medication management, and health conditions, and escalate issues to providers when necessary. Care Coordination: Facilitate care transitions, including referrals to specialists, behavioral health providers, and employer point solutions. Ensure patients receive follow-up care, tracking outcomes to ensure continuity. Assist patients in navigating complex care scenarios, including hospital discharge follow-ups and care escalations. Help advocacy clients understand their healthcare benefits, access appropriate care, and point solutions available to them through their employers. Collaborate with provider teams to address social determinants of health impacting patient outcomes. Collaboration & Team Integration: Work closely with health guides, medical assistants, and providers to create a seamless patient care experience. Act as a liaison between providers and patients to ensure clinical concerns are addressed promptly. Participate in multidisciplinary team huddles and contribute to workflow optimization initiatives. Participate in workflow optimization and quality improvement initiatives to continuously improve the care we provide for our patients. Documentation & Compliance: Accurately document all patient interactions in the electronic medical record (EMR) system and our customer support platform. Ensure compliance with all federal, state, and organizational regulations, including HIPAA and patient safety standards.