Triage Team Registered Nurse (RN) - Weekends

Manages clinical situations to determine the medical complexity and care requirements a child may need in an acute care situation. Triages incoming and outbound calls, referencing the provided protocols, using critical thinking skills and good nursing judgement to determine the appropriate care disposition for the client (child). Coordinates with the child's physician and care team to determine the appropriate setting for the delivery of services. Manages physician orders and oversees the delivery of care for those acute care services. Facilitates telehealth visits between the client and the physician if appropriate. Ensures that the client receives the highest level of care in the most cost-effective and appropriate setting. Responsible for the overall satisfaction of the client in regard to the acute care services they receive. Produces and provides education to families and nurses to reduce the recurrence of avoidable situations. Monitors EMR Dashboard for health alerts, conducts chart reviews as needed and contacts child’s care team and family to coordinate care, in order to prevent deterioration of health. Responsible for covering one on call after hours shift per week (after hours compensation is separate from salary).

Respond promptly to each incoming call, in a pleasant and helpful manner and using a multi-line phone. If a call warrants triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs. (Emergent, urgent, non-urgent or home care status) When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided. Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service. Refer patients to appropriate medical facilities or providers for care, utilizing approved guidelines as indicated by individual client profiles. Thoroughly complete documentation utilizing the appropriate computer software in compliance with the approved policies and procedures. Fax all completed change orders to appropriate physician immediately by internal fax Make outbound calls as needed to provide triage, care coordination and service coordination Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development. Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired or has been revoked for any reason. It is the nurse’s responsibility to notify the Call Center Director of Operations immediately if their license status changes. Failure to comply with this requirement will result in termination of employment. Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations. Demonstrate willingness to adapt to new assigned tasks as needed Ability to prioritize workload while remaining professional, calm and providing high-quality care. An ability to establish and maintain effective working relationships with patients, physicians, coworkers, staff and medical service providers. Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed. Excellent organizational abilities and documentation skills. Must be capable of making independent nursing decisions. Must be able to work well under stress and relate to the general public, nurses and physicians in a tactful manner. Must have adequate typing skills and basic computer knowledge.