Position Description The Registered Nurse I is an integral member of the Telehealth Clinical Team, delivering high‑quality patient care in a fast‑paced virtual environment. This full‑time role consists of 40 hours per week, scheduled in 10‑hour shifts. Candidates must have flexibility and availability to work a combination of varying shifts, including 12pm-10pm, 2pm-12am, and 4pm-2am EST, based on operational and staffing needs. Weekday schedules vary and include rotating weekends. While the organization will do its best to keep you in your scheduled shifts, schedules are subject to change, or you may be required to ‘float’ to other service lines based on business needs. The RN I supports MD Live providers through telephone triage, assessment, care coordination, and patient education. This role requires strong clinical judgment, exceptional communication skills, and proficiency in navigating digital health platforms to ensure safe, efficient, and patient‑centered care Essential Job Functions • Apply Professional Standards: Utilize current evidence‑based nursing practices and the ANA Code of Ethics in all aspects of patient care. • Provide Telehealth Support: Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers. • Triage & Assess: Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues. • Coordinate Patient Care: Serve as a liaison between patient and provider; address post‑consultation questions and concerns. • Resolve Medication Issues: Assist with pharmacy questions or medication‑related concerns in partnership with providers. • Ensure Quality Documentation: Accurately document and maintain the patient’s electronic medical record. • Promote Safety: Identify, report, and help resolve patient safety or quality issues. • Advocate for Patients: Support optimal health outcomes through education, guidance, and empathetic communication. • Manage Difficult Interactions: De‑escalate challenging situations while maintaining professionalism and patient focus. • Other Duties: Perform additional responsibilities as assigned. Required Knowledge/Skills/Abilities • Critical thinking and data synthesis. • Empathetic • Triage and assessment skills. • Knowledge of Primary Care, Urgent Care, and ER settings. • Effective communication skills over various mediums. • Multi-tasking in a fast-paced environment. • Strong interpersonal skills with that encompass cultural, ethical, economic and access to health care resource understanding when interacting with the patient. • Knowledge of electronic medical records and e-prescribe. • Maintain competencies for telehealth nursing. • Demonstrates proficiency with the following software: Microsoft Word, Excel, PowerPoint, and Outlook.
