Adherence Navigator LPN

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Adherence Navigator Licensed Practical Nurse (LPN) use effective listening and communication skills to support patients via phone and other support channels (email, SMS, etc.) following approved talking points. Adherence Navigators will speak to patients enrolled in our support programs to proactively educate them on their condition, prescribed medication, psychosocial, motivational and caregiver concerns, as well as how to best to communicate with their healthcare providers. The LPN help activate patients and empower them to work on their personal treatment and health goals. This rewarding position allows nurses to support patients to help them overcome challenges, become successful in their treatment, and improve their health and quality of life. This is a remote position. Schedule Must be flexible on schedule and hours Overtime may be required from time to time Must be willing to work weekends if required to meet company demands

Represent CareMetx and our clients by delivering excellent patient support that follows the CareMetx protocols and program materials. Provide patient and/or caregiver support, via telephone and other support channels, to address patient questions and concerns utilizing program specific approved talking points. Serves as a patient advocate and enhances the collaborative relationship between the payer, HCP and patient. Acts as a single point of contact and voice for all patients. Document and maintain records of telephone interactions via a CRM platform. Utilize motivational interviewing and cognitive behavioral therapy techniques to promote positive patient outcomes. Participate in quality monitoring process where calls and electronic records are reviewed to ensure patient received the highest quality support possible. Recognize financial, medical, and legal risks based on data collected during patient interactions and follow appropriate procedures & protocols. Protect confidential patient health information (PHI) in accordance with HIPAA Standards and other associated regulatory bodies. Complies with all appropriate program policies and procedures. Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. Performs other related duties as assigned.