Public Consulting Group

Adult Care Facility Complaint Investigator (RN or LPN)- Long Island

Posted on

March 4, 2026

Job Type

Full-Time

Role Type

License

RN

State License

Compact / Multi-State

Apply to This Job

Help & Resources

Company Description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Job Description

Requirements

Ability to work both independently and as a part of a team Ability to think critically, incorporating multiple factors into larger concepts. Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures Ability to effectively use active listening and interviewing skills Superior organizational and interpersonal skills Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully. The ability to function as a part of a diverse work team Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures Strong verbal and written communication skills Compassionate and people-oriented Proficient with MS Office: Word, Excel, Outlook, PowerPoint Must have a reliable internet connection Must have a valid driver's license and reliable transportation to travel to on-site facility locations and regional office locations Qualifications: Registered Professional Nurse (RN) licensed and registered in the State of New York with: One (1) year of survey or investigation experience, or; Three (3) years of professional nursing experience in a post-licensure professional nursing experience, with at least two (2) years of which must have been professional clinical nursing experience in a licensed healthcare facility. A bachelor’s or master’s degree in nursing can be substituted for one year of the required general nursing experience. Licensed Practical Nurse (LPN) licensed and registered in the State of New York with two (2) years of survey or investigation experience Surveyor Minimum Qualifications Test Certification, preferred Work Statement: Travel for this position will primarily be regional within New York State, though occasional statewide travel may be required to conduct facility investigations. Additionally, travel to the regional office or other locations within the state may be required for training, team meetings, or client engagements. We are accepting applications on an ongoing basis until filled. #LI-Remote #LI-MB1

Need help crafting an effective cover letter and resume for this role?

Get access to our expert resources: our proven framework offers successful strategies, helps you find the best-fit positions, craft standout cover letters, optimize your resume, and much more.

Get Started

Responsibilities

PCG is seeking Registered Nurses or Licensed Practical Nurses to conduct on-site investigations in Adult Care Facilities across the State of New York. The Designated Complaint Investigator will: Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at facilities as assigned Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to: Interviewing residents, staff, and witnesses Conducting records reviews Site inspection Investigation closure process Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria Participate in closures and emergency events as assigned Attend and complete all training, both in person and remotely, as required Obtain Surveyor Minimum Qualifications Test Certification within one year of employment Professionally represent PCG and the NYSDOH

Apply to This Job

Help & Resources

Our Resources Designed for Success

Nurses who follow our proven framework increase their chances of landing a remote telehealth role by 5x!

Telehealth

Starter Pack

Telehealth

Pro Toolkit

Telehealth

Mastery Suite

Price

$34 one-time payment — no subscription $79 one-time payment — no subscription $149 one-time payment — no subscription

Resume Template Package

Checkmark Checkmark Checkmark
Matching Cover Letter Checkmark Checkmark Checkmark
Matching Reference Page Checkmark Checkmark Checkmark
Resume Tips and Tricks Checkmark Checkmark Checkmark
Resume Optimization Guide Checkmark Checkmark
7 Nurse Resume Examples Checkmark Checkmark
20+ Professional Summary Examples Checkmark Checkmark
How to Structure Unique Career Experiences Checkmark Checkmark

āœ…Career Accelerator Success Guide

Checkmark
šŸ”“Lifetime Premium Job Board Access

Checkmark
šŸ“ˆJob Application Tracker

Checkmark
⭐1:1 Expert Support & Mentorship

Checkmark

Basic

Telehealth

Starter Pack

$34

  • Checkmark

    Resume Template Package

    ATS optimized design for nurses

  • Checkmark

    Matching Cover Letter

  • Checkmark

    Matching Reference Page

  • Checkmark

    Resume Tips and Tricks

ADVANCED

Telehealth

Pro Toolkit

$79

  • Checkmark

    Everything from Starter Pack

  • Checkmark

    Resume Optimization Guide

  • Checkmark

    7 Nurse Resume Examples

  • Checkmark

    20+ Professional Summary Examples

  • Checkmark

    How to Structure Unique Career Experiences

BEST VALUE

Telehealth

Mastery Suite

$149

  • Checkmark

    Everything from Starter Pack

  • Checkmark

    Everything from Pro Toolkit

  • Checkmark

    Career Accelerator Success Guide

    Proven method for landing your dream role

  • Checkmark

    Lifetime Premium Job Board Access

  • Checkmark

    Application Tracker

  • Checkmark

    1:1 Expert Support