CIRCADIAN HEALTH INC
This innovative, technology-forward virtual medical practice that specializes in remote patient monitoring and chronic care management is currently hiring due to rapid growth. Our expert clinical team utilizes the latest digital technology to deliver personalized care to patients in a virtual care setting that allows easy, everyday patient access to the care team. Our streamlined integration of care is partnered with the local primary team and together, this fuels a powerful approach to achieving optimal patient outcomes. If you join our team, you will maximize your current and potential skills, and then discover the dual reward of professional and patient satisfaction.
The role of the RN care manager on the off-shift includes triage of condition change, escalation to appropriate treating provider, as well as.ongoing patient care and education. The RN care manager is the primary care contact for incoming patients communication for clinical concerns and to obtain resources or services as needed in a telehealth environment. On the off-shift, you will support the standard weekday shift team, overseeing all patients and responding to physiologic alerts continuing critical care for this population of individuals with heart failure. The shifts include the weekend shifts (Saturday and Sunday) for either days (8a-8p EST) or nights (8p-8a EST) as well as holiday coverage of days and nights.
Experience: 2 years of clinical care in a critical care setting 2 years of telephonic triage experience and/or RPM programs Preferred experience in cardiac care and/or diabetes management Graduated from an accredited registered nursing program Ability to obtain multi-state licensure and maintain associated education 6 months of experience in telephonic triage and patient education Skills: Exceptional critical thinking skills that allow for an autonomous practice with knowledge of appropriate escalation to higher level of skill Able to use multiple technology systems with superb phone and communication skills Able to document according to general standards and follow care protocols Highly skilled in telephonic assessment, following decision support tool guidelines, and triage independently including escalation to treating provider Efficiently communicates to team members regarding patient concerns and care plans Develop care plans that can be completed by multiple levels of skilled staff Create and follow clinical care plans customized to patient education level, social determinants, with patient centered directed goals. Able to follow and initiate standing orders, as appropriate Understands and can troubleshoot technology for telehealth and remote monitoring systems Bilingual in English and Spanish Language preferred 2+ years experience in cardiac care Multi State RN license Willingness to obtain endorsements to other states as determined by company need
Manages dashboard of alerts patients as an escalation point for changes in condition or higher level care needs, responding to alerts within a 15 minute window, across programs Understands condition management, associated assessments, and signs of worsening Able to outreach to patients based on incoming alerts that indicate a need for action Able to assess physiological data and act on concerning information preemptively Present patient concern to MD/NP/PA in a standard and professional format Able to follow protocols and deviate where needed and documenting rational Assess patient concern and escalates to appropriate resource (i.e. device management, condition change, resource procurement) Complete escalation reports for providers if an immediate phone call or notification is not required. Assist with the sending of care reports to appropriate providers Complete Post-Discharge Medication Reconciliation on weekend day shifts Assist with all quality review and assurance activities as directed by Team Lead Complete additional tasks as assigned by the Team Lead/Division Manager
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