APP (NP/PA) – In-basket Management (remote opportunity)

Beth Israel Lahey Health (BILH) is a comprehensive, integrated health system serving communities across eastern Massachusetts and southern New Hampshire. Our network includes 14 hospitals—spanning academic medical centers, teaching hospitals, community hospitals, and specialty hospitals —along with over 5,900 physicians and 36,000 employees dedicated to advancing care, research, and education. Beyond our hospitals, BILH provides a full continuum of care, including an extensive primary care network, urgent care centers, specialty care, and the largest behavioral health and substance use disorder network in eastern Massachusetts. We also offer continuing care services, including home health, skilled nursing, and rehabilitation, ensuring patients receive seamless, high-quality care wherever they need it. At BILH, we are committed to creating healthier communities—one person at a time—through patient-centered care, groundbreaking science, and a shared mission of excellence, innovation, and equity. You can explore our locations and view current career opportunities by visiting: https://bilh.org/careers

Beth Israel Lahey Health Primary Care is seeking an experienced Nurse Practitioner (NP) or Physician Assistant (PA), Family Medicine trained, with a minimum of three years of primary care experience to support clinicians and practices on clinical Epic in-basket management. This position can be mainly or completely remote.

Handling portal messages, clinical staff messages, medication refills, anticoagulation management, form completion, results management/communication Assisting with management of clinical trigger words (when a nurse is unavailable) and document review Covering in-basket items for physicians and/or APPs on leave or vacation Converting clinical triage and/or patient inquiries to telemedicine visits (for Hybrid APPs) Work may be performed outside of normal practice hours based on practice needs Perform additional duties as required to support the success and efficiency of the virtualist program and the organization No weekends or on-call required