Assess and Triage Care Advocate - Remote Nationwide

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Are you an independently licensed mental health professional with background in insurance/managed care industry? Are you a clinician who has worked in a mental health, chemical dependency and/or crisis role in direct service? Bring your clinical experience to a rewarding position on a fast-paced, supportive team. We’re looking for a clinically curious, passionate, dedicated professional to fill a queue-based, telephonic care advocacy role. The schedule is Monday through Friday 10:45am – 7:15pm Central and requires working a minimum of 2 holidays per year. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Field inbound calls in a queue from members for the purpose of assessment and triage Focus on psychiatric and chemical dependency treatment for members Provide psychoeducation Complete clinical assessments Assist members in determining appropriate levels of care Obtain information from members for outpatient and higher level of care requests for treatment Coordinate benefits and transitions between various levels of care Provide crisis intervention and support to members