Behavioral Health Crisis Line Clinician Bilingual

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals, and their families strengthen well-being and build foundations for a healthy life. Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve. At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

Pay Plan Title: Clinician Working Title: Behavioral Health Crisis Line Clinician/Bilingual FLSA Status: Exempt Posting Salary Range: $62,712 - $77,564 Office Location: Remote in North Carolina Trillium is seeking a bilingual clinician for the Behavioral Health Crisis line, who will be able to assist Spanish and English-speaking callers. As a vital member of the Call Center team, this clinician plays a pivotal role in transforming lives by providing immediate support to individuals and families seeking mental health, substance use, and developmental disability services. Serving as the first point of contact, this position ensures that each call leads to the right care through expert screening, triage, and referral (STR) processes. In this dynamic position, the clinician not only assesses, and triages calls but also takes charge in crisis and emergency situations, offering critical guidance in moments of need. The clinician empowers non-clinical staff with essential knowledge, offering education and support.

Provide assistance to non-licensed call center staff to perform clinical triage, take the lead in emergency or crisis calls or to provide guidance and support to non-licensed staff when needed or requested. Interview callers to determine nature of call, intensity of need and appointment timeframes. Provide crisis de-escalation techniques when working with an individual in crisis and link that individual to a crisis provide. Process grievances and complaints. Collect, enter, track and monitor data.