Behavioral Health RN

At Lavender, we believe in creating a space where feelings are felt, respected, and cared for. We’re an online psychiatry and therapy office founded and led by nurses passionate about increasing access to mental health care. Our psychiatric nurse practitioners provide both therapy and medication management care in: Alaska; Arizona; California; Connecticut; Washington, DC; Delaware; Florida; Georgia; Illinois; Indiana; Iowa; Kentucky; Louisiana; Maine; Maryland; Massachusetts; Michigan; Nevada; New Hampshire; New Jersey; New York; North Carolina; Ohio; Oregon; Pennsylvania; Rhode Island; South Carolina; Tennessee; Texas; Vermont; Virginia; Washington; and West Virginia.

Join the Lavender Team: We are looking for a Behavioral Health RN to join our Nursing Operations team. This role is perfect for someone with strong clinical expertise, crisis response skills, and a passion for client advocacy. As the first point of response for complex client needs and emergencies, you’ll play a critical role in ensuring our clients receive safe, timely, and effective care while contributing to operational excellence and a supportive client experience. The Opportunity: The Behavioral Health RN provides both direct clinical support and coordination that ensures clients receive safe, timely, and effective care. You will serve as the primary point of response for clinical questions, emergencies, and complex client needs, while also facilitating smooth transitions of care during hospitalizations, discharges, and follow-up. Working closely with NPs, NP Managers, and the Care Team, you’ll help maintain high standards of quality and safety and contribute to a consistent and compassionate client experience

Direct client care and triage: Respond to clinical questions and provide same-day nursing assessments when needed Address pharmacist inquiries, clarify prescriptions, and manage medications per protocols Support complex clients in completing standardized tools Provide education to clients regarding medications and treatment plans Lead the response for client emergencies outside of scheduled appointments, triaging and escalating appropriately Serve as liaison between the Care Team and nursing staff to resolve complex care matters or client complaints Contact clients following discharge at intake to ensure they have the right supports and referrals Proactively contact clients to encourage engagement in care Address client clinical care concerns directly and actively work to de-escalate situations as they arise Monitor and complete all assigned tasks within EHR, CRM, and other communication platforms in a timely fashion per standards Coordination of care and clinical operations: Collaborate with Lavender nurse practitioners to support seamless coordination of care as needed Serve as the facilitator for critical incident response and debriefs Provide proactive oversight for high-risk clients using dashboards and following Lavender’s protocols Perform key person interviews for collateral information to inform diagnosis Support complex release of information requests Support Care Circle operations to ensure smooth and efficient care Coordinate care for hospitalized patients by handling documentation, communication, and consulting NP Managers when appropriate Own and coordinate the post-acute transition of care back to Lavender Quality assurance and process improvement: Facilitate management of the clients of concern list, meetings, and follow-up actions, escalating to QI Council as appropriate Own and document critical incident debriefs following Lavender’s SOP Participate in Care Circle huddles, share process improvement suggestions, and support quality initiatives Complete requested clinical audits on a regular basis and summarize findings accordingl