Bilingual Clinical Coordinator Assistant

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

We are seeking a full-time, remote Clinical Coordinator Assistant. This position is responsible for performing various administrative and clerical duties including answering telephone calls, greeting injured workers maintaining organized medical records, handling correspondence, obtaining patient appointment information, and inputting supply orders. Assist Clinical Coordinators with daily activities, ensuring compliance with established policies and procedures. Fluent in both English and Spanish required. Hours: Monday – Friday, 11a - 7:30p ET

Support the Mission, Values and Vision of Paradigm, promoting positive public relations and demonstrating service excellence, respect for customers, coworkers, and management. Consistently maintain a high level of ethical and professional standards, continuously striving to improve healthcare services. Work collaboratively with Clinical Coordinators (LPN / RN) to ensure compliance with file follow up per established policies and procedures, reporting any concerns as needed. Contact vendor agencies to obtain notes and home health compliance; Input supply orders and confirm delivery of supplies; Provide excellent responsiveness and follow-up with injured workers, family members, vendors, and providers/physicians for office visit dates, prescriptions, lab results, and records; Ensure receipt of authorization with vendor sources. Assist in triaging patients’ needs. Plan and complete job duties, organizing individual workload to meet jurisdictional and Best Practice Standards for timeliness, notification, and documentation requirements as well as approach problem resolution via appropriate use of research and resources. Collaborate effectively with all internal departments and external partners to ensure smooth workflow and participate in common teamwork to achieve departmental and organizational goals. Actively participate in the QA process and departmental improvement efforts, identifying appropriate areas for improvement Maintain reliable and predictable attendance during scheduled work hours.