Bilingual Nurse Patient Access Specialist (RN/LPN) - Remote

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

The Bilingual Nurse Patient Access Specialist serves as the primary point of contact for patients, healthcare providers, and field representatives within a Patient Support Services (PSS) program. This role is responsible for facilitating patient access to therapy by conducting benefit investigations, verifying insurance eligibility, supporting prior authorizations and appeals, and assisting with copay and patient assistance programs. Bilingual Clinical Care Managers may also discuss the patient’s disease state and treatment options. Bilingual Nurse Patient Access Specialist support patients throughout their treatment journey while ensuring a high level of service, compliance, and coordination across stakeholders. Schedule: Available for an 8-hour shift between 8:00 AM – 8:00 PM EST 8:00AM - 5:00 PM 9:00 AM - 6:00 PM EST 11:00 AM - 8:00 PM EST Ability to work varying shifts, including evenings as needed Remote role requiring a compliant home workspace

Bilingual – Spanish- ability to easily communicate with patients in Spanish regarding the program services Support clinical discussions with patients regarding the disease state and products supported by the program. Provide patient education on self-injections or use of injectable devices in accordance with program SOPs Serve as the primary point of contact for patients, providers, and stakeholders Conduct inbound and outbound calls to support program services Perform insurance benefit investigations and verify coverage Support prior authorizations and appeals processes Assist with copay and patient assistance program enrollment Provide ongoing patient support and adherence coordination Document all interactions accurately and timely Deliver high-quality customer service across communication channels Collaborate with field representatives and internal teams Manage patient caseloads with timely follow-up Ensure compliance with HIPAA and regulatory requirements Identify and report adverse events and product complaints Troubleshoot issues and escalate as needed Maintain knowledge of program policies and processes Support onboarding and training of new employees Meet quality standards and KPIs Perform additional duties as assigned