Bilingual Remote Triage Nurse - Colorado

*Must be bilingual in Spanish and English.* **Candidates must live within one hour of our clinics to be considered.** The Triage Nurse is part of the Clinica Family Health nursing team, responsible for using decision-making skills to assess patient needs. The Triage Nurse will apply clinical knowledge and judgment and use decision-making skills to analyze and act on patient care issues. The Triage Nurse may provide support in assessment of symptoms, determination of symptom acuity, offering information related to symptom management, patient education and care coordination. While answering calls, demonstrates ability to initiate appropriate nursing interventions in prompt, precise and a professional manner. Assists patients and family members or other clients with concern and empathy.

Assess patients' medical problems and complaints by phone. Obtain history and gather triage information to determine appropriate avenue for care, such as emergency room, urgent care, clinic appointment, or home advice. Assist in the management of patient utilization of health care system and provide patient education relative to health care needs, use of community resources and responsibilities of membership in managed care. Provide telephone advice according to established guidelines and protocols. Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up. Educate patients and families by phone about minor illnesses, medication usage, health maintenance needs, blood sugar monitoring, nebulizer usage and other prescribed health care regimens, operational procedures, and specialist referrals. When necessary, secure appropriate interpreting services to handle communication with patients. Participate in Quality Assurance activities as directed. Work collaboratively with other Clinica Family Health staff in meeting HRSA, AAAHC, OSHA and other regulatory and/or funding requirements. Accurately document patient care in electronic health record. Provide safe, comfortable, therapeutic environment for patients and families. Manage patient tasks and patient/provider follow-up with assistance from team and according to nurse task guidelines.