Bilingual (Spanish) Telephonic Triage RN - 11a-11p CST

Medcor provides clinical interventions and management services to help companies reduce their health-care costs and improve health outcomes. Medcor provides its services with staff and systems located on-site in large client locations or telephonically for smaller locations. Business entities can also integrate Medcor’s clinical interventions into their own systems to establish branded clinics. By intervening at the moment an injury occurs, or at the onset of illness, Medcor can determine the severity of each case as well as the best course of action for its immediate treatment. With this approach, unnecessary treatments, claims, and costs are avoided, while required treatments are obtained right away. Medcor's Services include On-site Health & Wellness Clinics, 24/7 Telephonic Injury Triage, Drug Testing & Screening Services, Construction Health & Safety, Mobile Units, Safety Staffing & Training Services (First Aid, CPR, OSHA, HAZWOPER, Blood Borne Pathogens, NIMS, Respirator Use, Fall Protection & Prevention, and many more..

Medcor is looking to hire full-time bilingual Spanish-speaking Registered Nurses for our remote 24/7 Occupational Health triage call center! The hours for this position include 8-hour and 10-hour shifts between 11:00am and 11:00pm CST. For example, shifts could include 11:00am-7:00pm or 12:00pm-10:00pm. The start date for this triage class will be 03/23/2026. Job Type: Full-time - 40 hours per week Salary: $30 per hour with additional shift differential pay available for evenings, nights & weekends By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. Nurses who are successful in this position must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously. Our nurses must be able to visualize an injury while on the phone and clarify details about the injury while following our propriety algorithms to guide the triage of the injured worker. Training: Training for this role will last 5-6 weeks, with 2.5 weeks of classroom instruction and 2.5 weeks of precepting. These first 5-6 weeks of training are held Monday through Friday, from 8a-4p CST. The training schedule is non-negotiable, and all training must be successfully completed within a 6-week time frame. Following training, you will transition to your permanent schedule between the hours of 11a and 11p CST with an every-other-weekend requirement and holiday rotation. Changes to the permanent schedule are not allowed within the first 12 months of employment as these are based on our business needs.

Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment Document each call efficiently and accurately Monitor and track individual as well as call center goals, productivity metrics, and statistics Reflect all shift activities using the phone system and be responsible for personal schedule adherence Provide superior customer service to Medcor’s clients and employees Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms Follow HIPAA Compliance Policies