Bilingual Triage Support RN

5% of Americans over the age of 65 live with multiple chronic conditions that require ongoing medical attention. Yet preventative care programs remain highly underutilized: forcing older Americans to spend more time sick or in the hospital and less time with their loved ones. We offer full-service care management programs for healthcare organizations across the country. Our services help practices and health systems improve patient outcomes, reduce costs, and enhance their quality scores. Our team is: Passionate about remote, preventative care Comfortable using technology to reach patients across the country Invested in working with older patients to improve their health We regularly hire new team members to provide remote clinical care and to help enroll patients in care management.

Triage Services Provides skillful, non-face-to-face telephone triage, care and planning to Medicare patients who have 2 or more chronic conditions Follow accepted evidenced-based guidelines and protocols and document encounters appropriately in patient charts Collaborate with physicians and healthcare team to optimize care Triage Leads Download notes from Triage Vendor, add to patient charts in CCM, and follow-up with patients/providers Be on-call during assigned Triage Lead shifts during the month to answer questions as needed Nurse Urgent Queue Educates and coaches to find creative ways to assist patients in reaching their health goals Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50 Communicate with patients and providers to assist in answering questions, coordinating care and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.) Attend meetings as required of the position Other duties as assigned