Care Coordinator

This is a remote position. Aquarius Strategies has been retained to find a Care Coordinator (CC) for a National company that provides access to the nation’s elite medical minds for a variety of expert medical services. This organization aims to improve the quality and appropriateness of care by ensuring that expert medical advice is at the center of care delivery. Their innovative telehealth platform creates a digital front door providing direct access to the nation’s elite medical minds. This organization facilitates the execution of virtual second opinions for clients seeking expert medical advice. They serve two distinct markets: the Business-to-Consumer (B2C), for concierge and international clients, and Business-to-Business (B2B), for professional athletes, insurance companies, self-insured employers and third party administrators. This organization has grown significantly in the worker’s compensation space, working with several large carriers to provide expert medical opinions for injured workers. This organization comprises an expert network of 450+ fellowship-trained physicians, is invitation-only, and the providers are carefully selected based on reputation, training, years of experience, involvement in academic research, and other factors. Their services are represented across 7 base specialties and 84 sub-specialties within Orthopedics, Internal Medicine, Surgery, Psychiatry, Radiology, Oncology and OBGYN.

This organization is looking for a Care Coordinator (CC) to join their team to provide exceptional support to both physicians and clients. This person will be a representation of the company as the first point of contact for all customer support. This individual will work closely with the VP of Clinical Solutions and Director of Client Success & Partnerships, as well as other members of the Care Coordination Team to ensure the highest level of care is delivered to clients for each and every consultation. The ideal candidate has an interest in the medical field, entry-level clinical experience, and is both a team player and an independent problem-solver. Every hire for this organization becomes an integral member of the team with the autonomy to make a significant impact both at the company and the clients they service. In addition, Care Coordinators have the opportunity to progress into account management roles, providing avenues for professional growth and advancement within the organization.

Care Coordinators (CC) serve as the crucial link between physicians and clients, managing case coordination and ensuring seamless communication and support throughout the care coordination process. CCs are expected to perform the following tasks: Provide support to expert physicians Onboard, train and work with the nation’s most highly respected surgeons and physicians, including team physicians for the NBA, NFL, MLS, MBL, NHL and Olympics: Provide support to current and prospective clients Triage and manage client inquiries via phone and email related to services and products Assist in procurement, organization and screening of medical records and imaging Assist in client success strategies to promote referrals and increased utilization: Provide support to the Clinical Operations team Manage cases from inception to completion Analyze clinical outcomes of cases Manage quality assurance procedures Ensure high degree of customer satisfaction via individual outreach before and after each consultation Comply with all applicable regulations (i.e. URAC, HIPAA, SOC2)