Job description
BC Forward is hiring for Care Coordinator - OB/Maternal Health at Indiana - Remote
Position: Care Coordinator II
Location: Indiana
Duration: 12 Months (Possible Extension)
Work Type: Remote
Shift: Training 8am-5pm EST 4 weeks CAMERA ON THROUGHOUT TRAINING | M-F 8am to 5pm EST. No overtime.
Opportunity for schedule flexibility (After 120 days contractor is eligible to move shift if needed. Work 10 hour days, start earlier or later on the day. Shift stays at 40H a week)
Pay Rate: $21/hr
Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.
Responsibilities
- Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
May support performing service assessments/screenings for members and documenting the member’s care needs
Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
Provide education on benefits and resources available
Performs other duties as assigned.
Complies with all policies and standards.
Requirements
- Requires a High School diploma or GED
Requires 1 – 2 years of related experience
Must haves: Organized and able to handle fast-paced environment. Knowledge and comfortable navigating.
Microsoft software (Word, excel, teams). Requires 1 – 2 years of related experience
Nice to haves: OB background, Experience in providers offices or hospital setting, Telephonic outreach experience and exceptional communication High volume call center experience
