Care Manager – Work From Home

Shield Health provides care management services - Chronic Care Management (CCM) and Principal Care Management (PCM) - for Medicare patients. We’re a tight-knit team that values transparency, flexibility, and delivering genuinely personal care. If you enjoy talking to your grandma on the phone, helping her stay on top of her meds, and making her feel heard and supported - this job will feel familiar.

Patients often fall through the cracks between office visits - missing meds, skipping follow-ups, or waiting too long to speak up. That’s where Shield Health comes in. We assign each patient a dedicated nurse who checks in monthly, manages medications, answers questions, and keeps care on track. It’s an extra layer of support that keeps patients healthier, longer. We’re hiring licensed RNs, LPNs, or LVNs who love meaningful phone conversations and want the flexibility of remote work.

Make ~50 outbound calls per day to patients Educate patients and caregivers about our care management programs Enroll patients by gathering health history, current medications, and concerns Build trust and explain the value of ongoing nurse support Use our platform to manage outreach, documentation, and follow-up tasks