Care Manager, Telephonic Nurse - Part Time Weekends

At CenterWell Home Health, we help patients manage chronic conditions or recover from injury, illness, surgery, or hospitalization – all from the comfort and safety of home. Our team of nurses and therapists provide quality care, education, and the tools needed to help patients stay independent and return to doing the things they love. As one of the nation’s largest home health providers, we serve over 355,000 patients annually across more than 350 locations in 37 states. We’re dedicated to providing a full range of home health services, including skilled nursing, physical therapy, occupational therapy, speech therapy, assistance with daily activities and social work support. When a patient needs home health, we’re here to provide a personalized care plan developed by a trained home health team. A career at CenterWell Home Health provides the stability and opportunities of a large national company—with the ability to make a positive local impact.

Shift/availability Details Part time 20 hours a week. The schedule will be 10 hour shifts, Saturday & Sunday from 10am-8:30pm EST. Required to work a rotating holiday schedule. This is a work-from-home telephonic Registered Nurse position. As a Care Manager, Telephonic Nurse, you will report directly to the Manager, Care Management. You will help to ensure optimal continuity of care for patients transitioning into and out of our services. You will be responsible to be knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care. You will communicate with the CenterWell Home Health clinical team and help facilitate patient follow-up for patients in need of (additional) services.

Be a CenterWell Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services. Navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, and accessing healthcare resources. Use a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions. Handle a variety of customer issues including location lookup, directions, and complaints. Make clinical level of care determination based on discussion, medical records, and any other important clinical data. Match these needs to a service site location or, if not available, look up and provide alternative services. Be a customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate. Follow-up and track referral and admission outcomes. Maintain awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met. Assist in the admissions process by acting as an ambassador for patients who meet the admissions requirements. Focus on placing the right patient to the right care setting at the right time Adhere to and participates in Company's mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures. Review and adhere to all Company policies and procedures. Provide education regarding Home Health, Hospice, and Palliative Care Services. Help with clinical eligibility review for alternate services Participate in special projects and perform other responsibilities as assigned.