Care Mgmt Coordinator

Job description

The Care Management Coordinator - ICD is responsible for coordinating and managing care services for patients, ensuring high-quality, timely, and coordinated care, with documentation in compliance with International Classification of Diseases (ICD) coding standards. They work closely with healthcare providers in developing care plans, coordinating referrals, and ensuring patient progress. The role also involves reviewing medical records, identifying coding discrepancies, and providing education and guidance to internal and external staff on ICD coding guidelines. Strong attention to detail, work ethic, knowledge of ICD coding principles, and effective communication skills are essential for success in this role.

Responsibilities

• Ensures that member needs are addressed and that members are referred to the appropriate service provider(s) Administers policies and procedures for verifying member identity, membership status, and entitlement to services Maintains current and accurate membership databases and records Suggests new service offerings or revisions to existing programs based on member feedback or in response to member needs or gaps in coverage May participate in member retention or renewal efforts Other duties as assigned. Actively support the achievement of SCAN’s Vision and Goals. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Requirements

• High School Diploma or equivalent experience 0-3+ years of related experience. Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor. PC Skills including: Email, Word, Excel, PowerPoint Technical expertise - Basic technical skills for functional area Problem Solving - Basic problem-solving skills Communication - Good communication and interpersonal skills Oral and written communication skills Interpersonal skills Customer/client orientation Customer service skills Problem/Situation Analysis

About SCAN

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.