Care Model Operations Associate

Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system.

The Care Model Operations Associate role will be a generalist team member supporting the Care Model Operations team, which is accountable for building and scaling Pomelo’s operational systems to improve health outcomes through reliable, sustainable care delivery. Your North Star: Own, organize, and maintain the mission-critical details that influence the practice’s ability to deliver reliable, sustainable care that improves health outcomes at scale.

Reporting to the Head of Care Model Operations, you will own subject matter expertise on key vendors/external platforms used by the practice and make configuration updates as needed, e.g. Athena templates, Acuity configurations, translation service, aspirin delivery vendors, DME vendors Partner with Product Operations to scope and maintain playbook requests Own subject matter expertise and first line on questions for discrete programmatic workflows (e.g., SUD) Support care ops directors on discrete fact-finding workstreams (e.g., Metabase analysis, interviews, chart investigation) and rollout support as needed (e.g., updating slides, handbooks, team communications)