Care Navigator - Georgia (remote)

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.

The Care Navigator supports Curana providers and care managers with non-clinical tasks. The ideal candidate possesses a strong background in medical administration, excellent communication skills, and the ability to adapt to virtual platforms.

Patient Support: Address patient and durable power of attorney (DPOA) inquiries via telephone. Respond to patient or caregiver messages received via the Curana Patient Portal. Assist patients with scheduling follow-up appointments with Curana Providers or specialists. Provider Support: Manage electronic health records (EHR) and ensure accurate and up-to-date patient records. Coordinate documents needed for review or signature by a provider. Facilitate provider orders and escalate findings. Maintain patient rosters for patients enrolled in Advanced Primary Care Management (APCM) and Guiding an Improved Dementia Experience (GUIDE) Support Provider scheduling. Assists with prior authorizations. Obtains patient records and diagnostic test results. Communication Support: Answer and manage incoming calls professionally and courteously. Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network. Other duties as assigned