Care Navigator - Remote (Cleveland, Ohio Based)

Remo is building the new standard of dementia care by fundamentally changing the care journey for individuals living with dementia and their caregivers (the Dyad). As a virtual dementia care provider, our expert clinical team designs personalized, comprehensive care to serve people with dementia and caregiver needs (instead of a one-size-fits-all approach). We empower family caregivers by connecting them with a vibrant community of other caregivers, expert content, and tools to manage the entire dementia journey – from anywhere, at any time. Our mission is simple – to provide accessible, comprehensive, quality dementia care for every person who needs it.

Remo Medical Group, P.A., the affiliated medical practice of Remo Health ("Remo"), is hiring a full-time , 100% remote, Care Navigator ( Cleveland Ohio Based) As a Care Navigator, you will report to our Medical Director and play an integral role on our interdisciplinary care team and act as the champion for the Dyad. Your empathy and skills will create a world where Dyads have the knowledge, tools, and means to achieve the goals they share with the people they love. How This Is Different From Other Clinical Jobs: This job is 100% remote with set clinic times, while offering flexible schedules. You will have a strong voice in how we do things. Unlike the typical experience of feeling like a peg in a machine of a health care system, you have agency at Remo. If the EMR could be improved, we want to know. If you think an individual needs a service we are not yet providing, we want to know. Our goal is to continuously improve care delivery and you will be involved closely in that process.

Build trusting relationships with a panel of individuals living with dementia and their caregivers, and act as their care team champion through the entire care journey. Provide compassionate and empathetic support, active listening, care coordination, and education for Dyads with the full support of an interdisciplinary team (Neurologist or Geriatrician, Pharmacist, Social Worker, RN, etc.) Collaborate with the care team to deliver on KPIs — e.g. quality targets, utilization metrics, patient/provider satisfaction, etc. Act as a liaison between Dyads and our local in-home partners (i.e. Home Health Aid, Physical Therapist, Occupational Therapist, and Speech Language Pathologist, etc.) and Primary Care Doctors. Participate in daily care team huddles and weekly care team conferences to discuss high risk patients. Manage care coordination, administer assessments, screen for Dyad needs, perform medication reconciliations, gather caregiver collateral, and provide caregiver support. Support Dyads through diagnosis, transitions of care, discharge planning, long term nursing facility placement, hospice placement, and death.