Care Triage Nurse (Remote)

Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.

This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida

Promotes the agency philosophy and mission by presenting a positive image to patients and families. Demonstrates professional qualities as evidenced by being dependable, punctual, and maintaining a positive attitude, showing enthusiasm, and striving for excellence. Understands and uses various forms of communication which may include phone system, software, reports, tools, and metrics. Provides effective communication to patients and families, team members, and other healthcare professionals. Triage patient care needs over the phone, providing medical advice, and coordinating with healthcare providers to address urgent concerns. Uses motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues. Takes detailed notes and enters them into the patient's electronic medical record. Follows up with patients as required to ensure their needs have been met. Maintains confidential medical records for each patient in accordance with HIPAA guidelines. Stays up to date on company policies and procedures. Communicate with external call center to ensure all patient care needs are met. Managing incoming referrals from time of receipt to admission to ensure timely initiation of care. Frequent login and access to e-referral portals to ensure timely review and acceptance of referrals. Receive and act on emergent care and inpatient facility alerts via the ADT platform to ensure timely care coordination with branch, physician, and patient Implement strategies to prevent hospital re-admissions, including patient education, follow up telephonic touchpoints, and care coordination. Collaborate with clinicians to manage all patient scheduling needs Communicate summary of afterhours/holiday activity with appropriate branch leaders Participate in regular training and continuing education to stay current with best practices in home health care. Ensure appropriate communication at the onset of on call shift and effective handoff at the end of on call shift. Ensure that all required portal systems are frequently accessed with current login credentials. Performs all other duties as assigned.