Chronic Care Manager ( Medical Assistant, CNA, Healthcare Professional)

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties “under one roof” Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!

We are seeking a dedicated and compassionate Chronic Care Manager (CCM) to join our growing care management team. This is an excellent opportunity for Medical Assistants, Billers, Certified Nursing Assistants (CNAs), and other healthcare professionals with 1–3 years of experience to build their careers while making a meaningful impact on patient outcomes. The CCM is responsible for managing a panel of patients with chronic conditions, providing non-face-to-face care management services, ensuring continuity of care, and assisting patients in navigating their health journey. This is a remote position, and you must have a HIPAA-compliant private workspace with reliable internet and the ability to use multiple web-based tools and electronic health record (EHR) systems.

Conduct outreach to assigned patients with chronic conditions via text-based programs, phone, and other systems as needed to provide care coordination and support. Document all patient interactions, goals, and care plans accurately and timely in the EHR system. Monitor patients’ progress toward health goals and escalate concerns appropriately to clinical leadership. Serve as a resource and advocate for patients, assisting with medication adherence, appointment scheduling, and education about their conditions. Collaborate with providers and care team members to ensure continuity and quality of care. Maintain strict patient confidentiality and comply with HIPAA and all organizational privacy and security protocols. Other duties as assigned