Client Success Advisor (RN)

Client-obsessed is one of our core values. We earn trust through responsiveness, follow-through, and partnership—anticipating needs, connecting the right people, and helping clients achieve measurable outcomes. To reinforce this value, Practicing Excellence is seeking a nursing leader to join Client Success as a Client Success Advisor (CSA) supporting enterprise health system partners. You will break down silos internally and with clients to increase engagement, accelerate outcomes, and identify opportunities for retention and growth. You will also facilitate nursing education programs in virtual and on-site settings. You bring an innovative, servant-leader mindset and a practical, data-informed approach. You are comfortable in a fast-moving environment—turning ideas into clear plans, executing within scope and budget, and iterating through test, measure, and optimize. You have experience as a bedside nurse and as a nursing leader, with a track record of developing educational and engagement programs that motivate nurses at all levels. You are energized by helping nurses build skills that improve well-being, connection, collaboration, and leadership effectiveness. You will lead with clarity and care through coaching internal teammates and client stakeholders to inspire action and drive client retention and contract growth.

Client Lifecycle Management: Own key aspects of the client lifecycle, from onboarding through adoption, integration, and expansion. Partner with client leaders to build and execute strategic roadmaps (e.g. engagement strategy) that drive utilization, loyalty, and outcomes across the Practicing Excellence platform. Program Development: Co-design and deliver scalable services, tools, and resources that accelerate adoption and outcomes. Create simple, repeatable solutions that are serviceable and sustainable—and that strengthen retention and expansion by making us the partner clients rely on. Principal Accountabilities As a Client Success Advisor, you will lead and project manage work that ensures value delivery and measurable outcomes for enterprise partners. Key accountabilities include: Goal identification & prioritization. Partner with client stakeholders to clarify priorities, align on what success looks like, and agree on the highest-impact focus areas. Roadmap development & execution. Develop a longitudinal plan that aligns stakeholders, programs, timelines, owners, and measures of success across the Practicing Excellence partnership. Execute the Strategic Roadmap in partnership with the Client Success Manager. Advisory support: education, activation, and integration. Educate and activate stakeholders to drive adoption and sustained use. Lead calls and facilitate on-site and virtual sessions that support integration, problem-solving, and momentum.