Clinic Team Manager

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA. We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help. From day one, we've been committed to providing safe, discreet medication abortion treatment and have helped more than 80,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

The Clinic Team Manager will be responsible for streamlining clinical processes, ensuring operational goals are met, and driving efficiency improvements within Hey Jane’s clinical team. This individual will collaborate closely with clinical leadership to enhance productivity, improve patient experience, and maintain compliance and quality standards. The ideal candidate has experience in healthcare operations, is data-driven, and thrives in a fast-paced, mission-driven environment.

Directly manage and support telehealth Nurses and Advance Practice Clinicians, ensuring high performance, job satisfaction, and professional growth Lead team meetings, provide regular feedback, and conduct performance evaluations Monitor and manage key performance indicators (KPIs) such as treatment turnaround time, patient satisfaction (NPS), and provider response time Foster a collaborative, mission-driven culture that prioritizes patient-centered care Ensure team is appropriately licensed to meet business and patient needs Oversee scheduling, staffing, and workload distribution to optimize patient care and team efficiency Identify operational challenges and work cross-functionally to implement solutions that enhance efficiency and patient outcomes, driving timely and effective communication between clinical teams and other departments Implement process improvements that enhance patient care, provider efficiency, and clinical workflows Maintain compliance with HIPAA, OSHA, FDA, and other regulatory requirements to ensure patient safety and confidentiality Collaborate with the Medical Director and Product team to identify and implement tech-enabled solutions that improve clinical operations Onboard new clinical team members and provide ongoing training on Hey Jane’s protocols, technology, and best practices Create a professional development framework for team growth and career progression