Clinical Concierge Coordinator, Full-Time - Remote

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient. We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Remote If you are a Registered Nurse or LPN/LVN looking to leverage your experience to make a difference in your patients' lives while working in a remote setting, we have an incredible opportunity for you! Vivo Infusion is looking for a Licensed Practical/Vocational Nurse (LPN/LVN) or Registered Nurse (RN) with a clinical eye. The Clinical Concierge Coordinator is the primary clinical and administrative anchor for the patient's journey into care. This role serves as the regionalized "communication hub" for referring providers, patients, and internal teams. The CCC is responsible for the end-to-end clinical intake process—from the moment a referral is received until the file is "Auth-Ready." By combining clinical expertise with proactive relationship management, the CCC ensures a seamless, "Patients First" experience while aggressively reducing referral turnaround times and mitigating financial risk. The Clinical Concierge Coordinator will work remotely from a home office with a secure network. Only candidates residing in the states below at the time of employment will be considered. Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.

Unified Intake & Clinical Assessment: Serve as the first point of clinical review for all new referrals. Assess incoming orders against FDA and payer-specific medical policy guidelines to ensure compliance and patient safety. Proactive Document Coordination: Act as the primary liaison with referring offices to secure missing clinical documentation (labs, physician notes, trial/fail dates). Use clinical judgment to "triage" what is needed to prevent insurance denials. Patient & Provider Rapport: Establish and maintain strong working relationships with assigned physicians, practice managers, and patients. Act as the patient's primary advocate and point of contact during the entire admissions process. Clinical Subject Matter Expertise: Research off-label medication uses and draft professional Letters of Medical Necessity (LMN). Educate referring staff on complex insurance coverage requirements and medical necessity guidelines. Tech-Enabled Workflow (Tennr): Master the use of AI intake tools to automate data entry and document categorization, ensuring all clinical data is entered into the EMR (WeInfuse) rapidly and accurately. Clinical Safety Oversight: Alert clinic staff of potential safety concerns or treatment inappropriateness identified during the initial assessment of a prescribed regimen. Additional duties and responsibilities: Assist Revenue Cycle department with diagnosis code review and clinical rebuttals for claim appeals. Maintain a high level of proficiency in Microsoft Office and internal EMR applications. Demonstrate independent problem-solving and critical thinking in a fast-paced, remote-capable environment.