UnitedHealthcare
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
As part of a care management team who will manage complex members, the Care Coordinator will be the primary care manager for a panel of older adult members with a variety of medical and/or behavioral health needs. Care coordination activities will focus on supporting members' medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. Work Schedule: Monday through Friday 8:00 am to 5:00 pm If you reside within the state of Indiana, you will have the flexibility to telecommute* as you take on some tough challenges.
Required Qualifications: Current, unrestricted independent licensure as a Registered Nurse in Indiana 2+ years of experience in long-term support services or working with older adults 1+ years of experience with local behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing/rapid re-housing assistance, etc.) 1+ years of experience with MS Office, including Word, Excel, and Outlook Ability to travel 75% of the time within assigned territory to meet with members and providers Reside in Indiana Access to reliable transportation & valid US driver's license Preferred Qualifications: Demonstrated experience/additional training or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care Experience working in team-based care Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders) Background in Managed Care Bilingual in Spanish or other language specific to market populations Case management experience Physical Requirements: Ability to remain stationary for long periods of time to complete computer or tablet work duties
Serve as primary care manager for high medical risks / needs members with comorbid behavioral health needs Engage members telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting the members where they are Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan Provide referrals and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)
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