Clinical Educator (NP - Remote)

You Health Medical Groups employs telehealth practitioners serving patients on the Hims & Hers platform. The Hims & Hers Telemedicine Team handles the business operations, allowing practitioners to concentrate on delivering top-notch patient care.

The Clinical Educator (NP) supports clinical quality and education for Nurse Practitioners and physicians delivering care on the Hims & Hers platform. This role reinforces clinical protocols and documentation standards, provides targeted coaching on platform workflows and clinical decision-making, and ensures safe, high-quality patient care in standard and moderately complex scenarios by leveraging QA and chart audit data. Clinical Educators work on a small team of NPs reporting to the Senior Manager, Clinical Education & Development, allowing for close collaboration and mentorship. Clinical Educators independently manage a broad range of education, coaching, and quality-related responsibilities with minimal oversight. They serve as trusted clinical resources, offering real-time guidance to providers and using QA and quality metrics to inform actionable coaching, improve workflows, and optimize provider performance. In addition to direct coaching, Clinical Educators proactively identify trends and risks to patient safety and quality KPIs, while identifying opportunities to improve provider training, operational processes, and workflows. They also work to scale manual processes (such as automating coaching interventions or standardizing provider guidance) to keep pace with provider growth alongside Hims & Hers. Clinical Educators collaborate closely with Clinical Leadership, Training & Content, and other cross-functional partners to enhance education programs, strengthen clinical quality, and optimize the overall provider experience.

Provider Coaching & Clinical Guidance Serve as the primary clinical resource for providers by responding to inquiries and providing guidance on protocol interpretation, platform/EMR workflows, documentation standards, and clinical decision-making. Provide coaching to reinforce adherence to clinical standards, protocols, and quality expectations, supporting providers in standard and moderately complex scenarios. Work closely with providers requiring additional support due to quality trends or low QA scores, offering targeted, actionable coaching. Connect with Subject Matter Experts (SMEs) when necessary for further clinical guidance Onboarding & Training Conduct live training and shadowing sessions for newly onboarded providers, ensuring they ramp efficiently and understand quality expectations early in their tenure. Periodically practice on the platform as a provider to maintain firsthand familiarity with workflows and the EMR, using this experience to enhance coaching, training, and operational insights. Quality & Risk Management Proactively identify trends, clinical risks, documentation issues, or protocol adherence concerns and escalate as appropriate. Support initiatives to improve provider quality and mitigate risks to patient safety. Continuous Improvement & Operational Insight Synthesize trends from provider questions, operational challenges, and recurring issues to identify opportunities and implement scalable solutions—such as improved education materials, coaching automations, and workflow enhancements—to optimize provider support and efficiency. Take ownership of discrete initiatives, service lines, resources, or playbooks within the Clinical Education function. Cross-Functional Collaboration Serve as a trusted internal resource on clinical workflows, provider experience, and protocol application. Partner with Training & Content and other teams to enhance provider education programs and materials. Represent the Clinical Education team in cross-functional projects and discussions, providing feedback on workflow challenges, protocol clarity, and opportunities to improve the provider experience.