Job description
You Health Medical Groups is seeking a Clinical Escalations Provider to provide health care services to patients via the Hims and Hers telehealth platform.
The Clinical Escalations Provider is responsible for managing high-acuity and escalated patient cases, particularly those involving business disruptions or complex clinical needs. This role provides counseling and clinical support to patients utilizing diagnostic or other healthcare services that require follow-up care.
The Clinical Escalations Provider will be primarily responsible for managing patient escalations, providing counseling to patients utilizing our diagnostic or other services that require follow-up. Through proactive communication and compassionate care, the Clinical Escalations Provider ensures that every patient receives exceptional support and continuity of care, even in challenging or urgent circumstances.
This role reports to the You Health Associate Director of Clinical Safety and participates as an active team member focused on clinical quality, patient experience, and performance improvement.
Current You Health 1099 Independent Contractors cannot work concurrently as a W2 provider and would need to terminate 1099 IC contracts.
Responsibilities
- Deliver high-quality clinical care for a range of patient-reported concerns and side effects
Manage patient escalations and ensure appropriate responses and follow-up, including results from diagnostics that require timely and sensitive follow-up. These interactions will be mostly synchronous.
Comply with safety legislation and healthcare industry practices
Provide after-hours and weekend support for urgent patient escalations on a rotating on-call basis
Serve as a specialist/subject matter expert for treatment services offered on the platform, providing clinical expertise, guidance, and support to both patients and internal teams
Conduct ongoing patient care duties, special projects as needed, and additional duties as assigned by their manager and/or clinical leadership.
Adhere to the Hims and Hers platform guidelines and policies, and complete all required training
Maintain competence through Continuing Medical Education/Continuing Education
Maintain applicable Board Certification
Requirements
- Board Certified Nurse Practitioner (Family, Adult Gerontology, Acute Care, Women's Health)
1+ years of previous telehealth experience
3+ years of experience in clinical practice, exclusive of orientation/training
Extremely strong clinical judgment and the ability to respond rapidly in escalated scenarios, and provide empathetic patient care along the way.
Excellent written and verbal communication with an emphasis on clarity and compassion.
Skilled at using online tools and technology to deliver care and communicate with patients.
Resilient and flexible with the ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment.
Multiple state licenses (Minimum of 20 licenses, 40+ a strong plus).
About You Health Medical Groups
You Health Medical Groups employs telehealth practitioners serving patients on the Hims & Hers platform. The Hims & Hers Telemedicine Team handles the business operations, allowing practitioners to concentrate on delivering top-notch patient care.
