Clinical Informatics Specialist – RN (West Coast)

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® delivers a customizable suite of integration solutions to meet the unique and specific communications requirements of any organization. Connexall® services over 1,500 healthcare providers around the world, helping customers improve clinical workflow and driving better patient and staff outcomes.

Job Title: Clinical Informatics Specialist - RN Type: Full-Time Start Date: Immediate Location: US (Remote) – Preference will be given to candidates located in Central or Western time zones to support business operations. Job Summary: Reporting to the Director of Clinical Services and Outcomes, the Clinical Informatics Specialist - RN will provide professional services and clinical support to our customers throughout the Connexall project lifecycle. The successful candidate combines clinical workflow design, data analytics, application implementation, and customer relationship skills to successfully excel Connexall Software offerings. They will work cross-functionally to ensure the customer’s business and clinical goals are understood and appropriately considered throughout all project phases. Serving as an internal and external subject matter expert and advisor, the Clinical Informatics Specialist - RN provides support and guidance to sales, solutions delivery and product development teams and initiatives.

Provide professional services and clinical support to customers throughout the Connexall project lifecycle, including pre-sales demonstrations, solution design workshops, customer workflow analysis and mapping, user training, go-live support, and post-implementation consulting. Serve as a clinical and educational resource both internally and externally during the sales and implementation process. Participate in key account sales presentations, demonstrations, clinical evaluations, and clinical training. Provides clinical expertise across the sales enablement and customer success lifecycle, serving as a subject matter expert on Connexall solutions. This includes offering consultative guidance on clinical workflow optimization, demonstrating the clinical value of the platform, and supporting sales teams in articulating solution impact to prospective customers. Act as a resource to train internal teams, answer clinical product questions, and facilitate highest possible patient outcomes. Document needs assessment, processes, system requirements, dashboard design requirements, change management, and user training materials to ensure successful communication to both technical team and end user. Provide clinical support to customers during implementation, post-implementation, and into project maturity, working with customers to ensure they are maximizing their use of Connexall. Understand customer’s current clinical workflow by conducting interviews with staff in appropriate units, from admittance to discharge. Evaluate current state of customer’s site to determine bottlenecks and inefficiencies, by making clinical workflow observations and documentations and assessing technology tools and HIS systems in place. Work with customer to design and create a schema outlining an updated clinical workflow design, using Connexall to achieve the customer’s desired future state of clinical workflow. Responsible for clinical stakeholder engagement through all stages of implementation ensuring operational readiness and clinical adoption. Support process improvement projects, address clinical workflow concerns, and identify opportunities for improvement. Collaborate internally to communicate opportunities for product improvement using direct customer feedback. Assist with the development of case studies and use cases to share best practices with other customers. Keep up to date with industry standards thereby making recommendations and sharing information that will result in the best practice and use of Connexall. Other duties as required.