Clinical Liaison - Dallas, TX

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx. You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.

Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests. Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers. Coordinate timely processing for samples and customer inquiries Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc. Field travel within assigned geography to key accounts for business reviews and product updates Other duties as assigned