Clinical Liaison

BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.

The Clinical Liaison assists in supporting patient management activities. This role serves as a clinical partner to Sales, Intake, and Operations, supporting the referral process from initial receipt through clinical approval and transition into the patient care workflow. While not directly responsible for conducting clinical reviews or completing patient assessments or care plans, the Clinical Liaison maintains a strong understanding of these processes to effectively coordinate across teams. Responsibilities include reviewing patient charts and clinical documentation for completeness, coordinating timely follow-up with physicians’ offices, nursing staff, and sales representatives, providing status updates, and resolving barriers to progression. The role also includes completing welcome and educational calls with patients, supporting patient engagement, assisting with compiling patient reports, and performing related administrative tasks as needed. This position requires an active RN license and is primarily remote, with the ability to work on-site at a BioMatrix location as needed.

Assists intake and pharmacy staff in searching and coordinating with home health nursing agencies in the care of patients (if applicable). Also provides training for nurses contracted by home health nursing agencies in infusion therapies and protocols. Provide clinical review of new referrals to ensure completeness, accuracy and appropriate diagnosis. Maintain and report active patient lists for high-volume centers and facilitate recurring virtual meetings to address issues, improve coordination, and enhance patient care Assists in data collection and monitoring of all clinical trials and protocols as assigned. Assists pharmacists with BioMatrix regulatory compliance program including the implementation of tracking systems and audits to ensure compliance with federal, state and pharmacy regulatory standards including HIPAA, and health and safety codes (i.e. risk management, medication - use safety, fire safety and infection control). Maintains a working knowledge and is up-to-date on federal, state and pharmacy laws and regulations as applied to operations. Provides HIPAA compliance and Medicare’s Fraud, Waste, and Abuse training to employees, annually and ongoing as needed. Maintains patient confidentiality in remote work environment as per HIPAA Privacy Rule standards. Maintain and review a list of active patients with current issues that requires attention, and partner with various internal teams to solution and resolve. Coordinate with field team to resolve any issues, pressing concerns, MD communication coordination support needs, and office visit schedule in order to provide status updates for both pending and active patients (post start of care/first infusion follow up). Support all PA submission activities including case evaluation for completeness of diagnosis, appropriate DX, conformance to payor medical policy prior to PA submission, creation of LMN, support Peer to Peer when necessary. Work with Operations to establish a clinical review for each new referral. Function as main POC (in collaboration with Transplant Services Program Manager) for referred patients, MD/MDO for order verification, clinical questions, general question regarding care process. Partner with field nursing team on care of active patients including next infusion schedule/scheduling, and MD visit schedule. NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Participation in membership in professional societies and organizations. Ability to prioritize and handle multiple tasks and projects concurrently. Careful attention to detail. Performs related duties as requested. Participates in quality assurance activities and audits as directed.