Clinical Manager

Midi is a fast-scaling virtual care company on a mission to transform how healthcare is delivered—starting with women’s health and whole-person care. Our distributed clinical teams deliver high-quality, evidence-based care through a modern, tech-forward platform built for scale, safety, and reliability.

Midi is hiring a Clinical Manager (CM) to oversee a large, distributed care team, including Medical Assistants (MAs), Care Coordinators (CCCs), and RNs, and ensure reliable, efficient asynchronous care delivery across task-based workflows. This is a hands-on clinical operations leadership role for a Nurse Practitioner who understands telehealth at scale and has formal experience managing Medical Assistants and large care teams. You will own end-to-end operations for your care team—including inbox performance, workflow execution, SOPs, and team culture—while partnering closely with Nurse Practitioner Managers (NPMs) and Assistant NPMs to deliver a seamless patient and clinician experience across synchronous and asynchronous care. In this role, you are expected to: Be highly responsive and visible Foster belonging and team connection Drive clarity, consistency, and reliability in daily workflows

Team Leadership & Operational Management Directly manage a large, distributed care team (MAs, RNs, CCCs), supporting up to ~60 team members. Conduct regular 1:1s and performance check-ins to reinforce expectations, accountability, and development. Monitor day-to-day workflow execution (task flow, handoffs, response times) and intervene early when issues arise. Coordinate closely with NPMs and ANPMs to align synchronous (NP-led) and asynchronous (task-based) care delivery. Clinical Oversight & Inbox Operations Own inbox operations for asynchronous workflows across MAs, RNs, and CCCs; partner with NPMs when issues impact NP coverage or patient care. Track key metrics (volume, turnaround time, error rates, escalations) and adjust workflows to maintain operational health. Identify bottlenecks and propose improvements to the Clinical Director and cross-functional partners. Performance Management & Workforce Health Identify early performance concerns and address them through coaching, documentation, and formal processes. Use data and metrics to drive clear, actionable performance conversations. Partner with NPMs and ANPMs to align expectations, workflows, and quality standards. Support hiring, role changes, and workforce planning with the People team and Clinical Director. SOP Leadership & Continuous Improvement Own the development, maintenance, and adoption of SOPs for care coordination, inbox workflows, and task execution. Lead or contribute to process improvement initiatives that enhance efficiency, safety, and team experience. Cross-Functional Collaboration Represent care coordination and clinical support teams in cross-functional forums (Product, Informatics, Quality, Education). Surface recurring workflow issues with actionable context and partner on solutions. Clinical Work (Required, as Assigned) Provide direct NP patient care (synchronous and asynchronous) as assigned to remain grounded in the workflows your team supports. Use clinical experience to inform SOPs, workflow improvements, and team guidance.