Clinical Operations Lead

Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need. At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.

Cadence Health is seeking an experienced Clinical Operations Lead to design, lead, and scale a best-in-class Care Management team. This leader will be responsible for driving operational excellence, ensuring clinical impact, and aligning our delivery model with regulatory, patient, and partner expectations.

Build and lead a high-performing Care Management team, including NPs, RNs, MAs, and clinical support staff. Drive productivity and consistency through clear performance metrics, feedback loops, and ongoing training. Design and refine scalable, standardized workflows that ensure efficient and high-quality care delivery. Ensure all care delivery adheres to evidence-based clinical standards and is tailored to patient needs. Lead initiatives that improve core clinical outcomes. Optimize outreach models and engagement strategies to increase patient impact. Develop and enforce rigorous compliance processes that meet all regulatory and contractual obligations. Foster a culture of accountability and clinical integrity across teams. Drive high levels of satisfaction among patients, providers, and health system partners. Collaborate cross-functionally to ensure operational alignment with strategic goals and partner expectations. Actively engage in feedback loops that improve service and strengthen stakeholder relationships.