Clinical Resource Nurse

5% of Americans over the age of 65 live with multiple chronic conditions that require ongoing medical attention. Yet preventative care programs remain highly underutilized: forcing older Americans to spend more time sick or in the hospital and less time with their loved ones. We offer full-service care management programs for healthcare organizations across the country. Our services help practices and health systems improve patient outcomes, reduce costs, and enhance their quality scores. Our team is: Passionate about remote, preventative care Comfortable using technology to reach patients across the country Invested in working with older patients to improve their health We regularly hire new team members to provide remote clinical care and to help enroll patients in care management.

The ChartSpan Clinical Resource Nurse plays a vital role in Chartspans clinical operations serving as a key resource for clinical expertise, staff education, and patient care coordination.

Clinical Expertise and Patient Care: Serve as a resource for complex patient care situations, providing advanced clinical knowledge and guidance to clinical and non-clinical staff. Assist in assessing, planning, implementing, and evaluating patient care protocols to ensure it meets the highest standards across the clinical departments. Support clinical staff in decision-making and problem-solving related to patient care. Provide direct patient care when necessary, particularly in cases requiring advanced expertise. Staff Education and Training: Develop and deliver ongoing education programs for nursing and non-nursing staff, ensuring they are updated on clinical best practices, new protocols, and procedures. Provide one-on-one coaching or mentorship to nurses/health coaches, especially new hires or those needing additional support. Organize and lead up-trainings Meet with supervisors to discuss coachings Update Healthwise and CRS data Quality Improvement and Best Practices: Participate in or lead quality improvement initiatives aimed at enhancing patient care, safety, and clinical outcomes. Monitor compliance with clinical guidelines, policies, and procedures, ensuring that all staff adhere to established standards of care. Collaborate with other teams to develop and implement best practices in patient care. Clinical Policy Development and Implementation: Contribute to the development of clinical protocols, policies, and procedures to ensure they reflect current evidence-based practices. Assist with the implementation of new clinical policies and ensure all staff are properly trained and compliant. Mentorship and Leadership: Act as a mentor or role model for clinical staff, fostering professional growth and development. Help to manage clinical workflows, prioritization of care, and efficient use of resources. Facilitate communication between nursing staff and other departments to enhance collaboration and patient outcomes. Troubleshooting and Problem-Solving: Serve as a point of contact for nursing staff when clinical issues or challenges arise, offering support and solutions in real time. Assist with clinical problem-solving, such as interpreting lab results, managing critical situations, or troubleshooting medical equipment. Regulatory Compliance and Accreditation: Lead HIPAA policies and protocols implementation Maintain triage team licensure tracking Support staff in understanding and complying with relevant regulations, providing guidance and corrective actions as needed. Documentation and Record-Keeping: Monitor and ensure accurate and timely documentation of patient care activities in compliance with organizational standards. Support clinical staff in maintaining thorough, up-to-date patient records and ensure compliance with documentation protocols. Assist in conducting regular audits of triage calls to ensure quality and adherence to Schmitt-Thompson protocols. Patient Education: Assist in developing patient education materials for internal use and create materials alongside the marketing department. Develop and maintain care plan library Support for the Nurse Escalation Team: Step into the Charge Nurse role to manage daily operations as needed, ensuring high-quality patient care and efficient team performance. Assist with triage of critical situations and provide direct patient care as necessary.