Clinical Review Specialist-RN, IBCLC

The Clinical Review Specialist provides support to facilities participating in the implementation of the Guidelines and Evaluation Criteria as they progress toward assessment and continue to improve between assessments. Reviews and provides feedback on documents to be reviewed during assessment. Conducts telephone/videoconference interviews with facilities in a private home space.

Maintains confidentiality of facility and BFUSA confidential business information. Supports customers through timely and quality responses to questions by providing technical assistance to facilities who are seeking the Baby-Friendly designation or re-designation. Able to coordinate workload using excellent time management practices and able to work in a team-based environment. Evaluates and records facility progress in all phase requirements. Review and provide feedback on documents including but, not limited to: Infant Feeding Policy Data collection and quality improvement plan for maternity care and infant feeding Direct Care Staff and Direct Care Provider Competency Verification and Training Plans Patient education plans Work plans Audit Tools for Steps 1-10 Fair Market Code Compliance Verification Form Hosts Readiness Assessment Interview calls and provides feedback in support and preparing facility for assessment. Using the appropriate standardized tools, prepares comments to be shared with birthing facilities on the reviewed documents. Preserves all documents and the versions of reviews by working on and storing them in the individual facility folder. Works with the assigned BFUSA team members to ensure document submission, and other feedback are accurately reflected in the facility records. Assists with the development of materials and tools as assigned. Provides comments and feedback on tools and materials developed by colleagues. Works closely with other Clinical Review Specialists and Baby-Friendly team to address emerging issues as the BFHI continues to grow in the U.S. Provides contact to facility as needed. Other duties as assigned.