Clinical Specialty Liaison - Registered Nurse

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

This role serves as a single point of contact for program specific Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s Sales Force. The Clinical Specialty Liaison (cSL) provides telephonic professional nursing services in support of client funded contracts. This role also includes telephonic patient support and resource, referral source, data collector and engagement with IB/OB callers including healthcare professionals. Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong SP-HUB relationships, and support all activities that facilitate patient access. As applicable, builds and develops strong Sales Force-HUB relationships. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care.

cSL will adhere to principles as stipulated by program specific contractual agreements and company practices. cSL will serve as a professional resource for inquiries and collect data, assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes. cSPL will serve as the primary resource managing the coordination of specialty pharmacies (SP) and specialty distributors (SD) within HUB operations. cSL will participate in program specific customer meetings and training sessions. cSL will engage in program specific orientation meetings and demonstrate clinical competency regarding reimbursement, product, and medical records review. cSL will perform special projects and other duties as assigned. cSL conducts teleconferences with each SP/SD. cSL provides ongoing communication with the SPP as needed to manage each patient case. cSL identifies complex cases and triages them appropriately to the next level for support. cSL reviews the exceptions and restatement of SP records and provides support for questions related to the portal (as applicable) cSL serves as a point of escalation concerning prior authorization denials and/or appeals. SP will be contracted by manufacturer to work closely with cSL to support and coordinate delivery. cSL will coordinate a delivery date for product, pump and supplies from the appropriate SP to coincide with the patient's first day of titration or based on HCP/patient need. If the SP is unresponsive or refuses, cSL will notify the manufacturer. cSL obtains information for follow up on behalf on the SP.