Clinical Support Manager (temporary) Utilization Review RN/LPN

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe. Sound Advisory Services provides high-quality concurrent and secondary case reviews and advisory services to hospital partners nationwide. Our unique approach includes both remote advisory services and the option for an onsite medical director of advisory services.

The Details: Remote WFH, must be able to work Eastern time 12am - 9am. Duration: November 2025- April 2026 Full-Time: Schedule is Mon-Thur 12am-8am EST, Holidays Thanksgiving & New Years Day Part-Time: Schedule is Fridays 12am-8am, Sat 12am-9am, Sun 12am - 9am, Holidays Christmas Day About the role: The Clinical Support Manager is responsible for creating, driving and supporting new workflow and processes, clinical and technological for clients and Sound physician advisors as part of Sound ASSURE. When on shift, this individual will serve as the business leader and point-of-contact for clients and physicians.

Continually evaluate processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement. Serve as a point of contact for physician advisors and clients (e.g., issues related to clinical processes and triage for other potential issues related to physician advisor case review or hospitalist teams). Triage case review requests, to determine which cases need be sent for secondary review by the physician advisors. Independently maintain EMR Accesses and communicate to appropriate team members for support when issues arise. Prepare PDF extracts of key components of the EMR needed for physician advisor case review. Resolve issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc. Monitor and triage case requests to ensure target case completion deadlines are achieved. Assist Clinical Support Manager when needed to supply data for analysis in order to prepare reports for Senior Leadership Team. Facilitate and complete workflow for all potential opportunities related, but not limited to, observation and short stay patients. Review hospitalist patient lists for observation and short stay cases. Review patient medical record for needed information. Create case in internal software. Communicate with Hospitalist Team of any status changes that need to be made. Document all steps in internal software. Assist in creating, coordinating and standardizing communication efforts between Sound hospitalist and Sound Physician Advisors as necessary. General office work (data entry, forms, etc.). Complete additional special projects as assigned.