Clinical Team Lead - Remote - Kentucky

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Team Lead plays a key role in supporting the daily operations of the team and serves as a vital resource for both staff and leadership. While this role does not include direct supervisory responsibilities, it requires a strong understanding of workflows, policies, and procedures to help ensure team success. The Team Lead is instrumental in onboarding new team members, monitoring quality, triaging assignments, and leading designated projects. Acting as the first point of contact for clinical issues, the Team Lead provides guidance and support to staff while maintaining open communication with leadership.

Additionally, the Team Lead actively contributes to team meetings and fosters a collaborative work environment. Responsibilities include, but are not limited to: Promoting teamwork and collaboration across the department Serving as a knowledgeable resource and mentor to team members Modeling best practices in clinical standards, quality, and critical thinking Supporting adherence to plan sponsor performance goals Assisting in the development and implementation of policies and procedures Encouraging continuous improvement through critical thinking and feedback Providing performance insights and coaching to enhance team effectiveness Upholding company values, especially regarding confidentiality Communicating clearly and effectively with diverse audiences Managing tasks with strong organizational and prioritization skills Supporting a positive, team-oriented work culture Assisting supervisors as needed Maintaining responsibility for individual caseloads, as applicable Responding to inquiries and resolving issues promptly Performing sedentary work, including extended periods of sitting, computer use, and document review