Clinical Trainer - Case Management

Sagility is a tech-enabled healthcare business process management company that supports US payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care, and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s businesses. Additionally, with our extensive global resources and facilities, that span across 40,000 talent and 5 countries, we provide the best service/price ratio for any service outsourcing needs.

We are seeking a Nurse Trainer with Case Management experience. This role requires a combination of clinical judgment, case management experience, and adult learning skills.

Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments. Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts. Complete and maintain certification through the client-led Train-the-Trainer program. Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time. Maintain training documentation and materials, ensuring alignment with client requirements and program standards. Manage training schedules, logistics, and learning resource inventories. Monitor learner progress through case simulations, knowledge checks, and performance metrics. Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off. Partner with Operations and Quality teams to embed client program requirements into training delivery. Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs. Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities. Stay current with payer policies, client requirements, and best practices in adult learning. Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).