Director of Clinical Operations

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.

Director of Clinical Operations Location: Remote (must be located in ET or CT) The Director, Clinical Operations, is accountable for the day-to-day execution, performance, and continuous improvement of Tuesday Health’s clinical model. This role leads clinical and quality operations, overseeing clinical managers and care teams to deliver exceptional patient experience, strong clinical and quality outcomes, and execution of our care model. In close partnership with clinical/provider leadership, the Director drives operational excellence through standardized workflow, onboarding and training, disciplined performance management, and continuous improvement. The Director also serves as a primary liaison to health plan care management teams ensuring effective collaboration, coordinated workflows, and partner satisfaction. Across the organization, this role partners with Product, Analytics, Member Services, and Market Operations to optimize systems, tools, and processes that improve outcomes, efficiency, and reliability of care delivery.

Provide direct supervision, coaching, and performance oversight to clinical managers, fostering a culture of accountability, teamwork, and excellence Serve as a primary operational liaison between Tuesday Health clinical teams and health plan care management teams, ensuring alignment on care coordination workflows, communication standards, documentation standards, and escalation pathways Oversee onboarding and training for care teams and clinical managers, ensuring consistent readiness standards, operating routines, and competency development across new team members. Lead quality operations, including monitoring and improving adherence to clinical workflows, care standards, and documentation requirements to support outcomes and reduce variation Ensure regulatory compliance, adherence to clinical guidelines, and best practices in patient care management Own performance against operational, clinical, and quality goals; implement targeted improvement initiatives as needed Partner with cross-functional teams to improve patient engagement, care coordination, and workflow optimization, that enables high-performance care delivery Address escalated operational issues and implement solutions to enhance service delivery and patient outcomes Partner with clinical/provider leadership to ensure appropriate staffing models, workload balancing, and operational coverage across teams Establish clear operating rhythms and accountability structures to support consistent execution and team performance