Director of Clinical Solutions Group

CareXM is on a mission to lead the way in clinical triage and virtual care, and it all starts with our amazing team. We're building a supportive environment where your contributions and ideas truly matter.​
​ That commitment means we value your growth through paid training and offer opportunities for remote roles and flexible schedules, because we understand that a fulfilling life extends beyond your work. Join us and be part of a company that prioritizes your development and well-being as we shape the future of healthcare.

The Director of Clinical Solutions is a critical strategic leadership position responsible for managing, mentoring, and directing the Clinical Solutions team. This role functions as the essential liaison among Sales, Implementation, Account Management, and our clients, ensuring clinical best practices drive the successful adoption and utilization of our nursing triage technology. The Director leverages deep clinical expertise and comprehensive product knowledge to demonstrate how our solution improves patient care, streamlines after hours operations, ensures regulatory compliance, and achieves key strategic client objectives.

Provide strategic leadership and direction for the Clinical Solutions team, overseeing all critical interactions and engagements with prospective and existing clients. Collaborate with clients to conduct in depth clinical assessments of their current after hours care processes and organizational challenges. Develop data driven recommendations and robust business cases demonstrating how our solution optimizes patient safety, staffing requirements, financial performance, and operational efficiency. Lead client facing presentations, demonstrations, and workshops, translating complex clinical process details into actionable implementation plans and system adoption strategies. Manage, mentor, and lead the Clinical Solutions team, including performance management, professional development, and resource allocation. Act as our Clinical subject matter expert, staying current with home health and hospice regulatory requirements, industry trends, and evidence based nursing best practices. Partner proactively with Product and Development teams to shape clinical workflows, ensuring product design aligns with best practices and regulatory guidelines. Advocate for continuous product improvements based on client feedback, clinical efficacy data, and evolving industry standards. Lead the optimization of internal and client facing triage and escalation protocols. Work closely with Sales teams to tailor product demonstrations and proposals to the specific clinical and operational needs of prospective clients. Collaborate with Marketing to produce clinically relevant content. Serve as a high level resource for Customer Success teams, troubleshooting complex clinical questions post implementation and developing long term solution adoption strategies. Travel up to 15% will be necessary to facilitate client interactions and attend strategic company meetings.