Epic ClinDoc Manager

The Manager of EPIC Clinical Applications (ClinDoc) leads a team of analysts that design, build, implement, support, and test multiple Epic applications including providing guidance and acting as a resource for other analysts, project managers, and consultants. Also, develops and maintains collaborative relationships with all stakeholders.

Manage teams to perform required support activity Lead complex projects with minimal supervision to include initiatives for scope, resourcing, and timeline requirements Identify and engage subject matter experts across departments to ensure timely delivery of services Facilitates operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations May lead and manage multiple projects within cross-functional and multi-disciplinary project teams Provides application team oversight and management to deliver IT services Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools Acts as a focal point for communicating related system problems within the department and collaborates with other teams/vendors on changes, fixes, and updates Manages the release process for applications which includes effective department wide and end user communication Negotiates resolution of conflicting requirements across the agencies and/or departments Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups