Experienced Medical Information Specialist RN *Remote*

Join Diligent Health Solutions, part of Uniphar Group, an omni-channel healthcare solutions provider serving life sciences clients with excellence and integrity. With over 25 years of experience in medical affairs, patient engagement, and support services, Diligent Health Solutions is deeply committed to patient-centric care and operational quality. Check us out! www.diligenthealthsolutions.com Why Join Us? Competitive salary: $34 - $37 per hour Comprehensive benefits: health, dental, vision, 401(k) match, and more A collaborative, flexible work environment that supports career growth Opportunity to make a global impact in the dynamic life sciences industry

Medical Information Specialists are highly trained on the regulatory aspects of communicating with patients, caregivers, and health care professionals, including the handling of AEs, Medical Device Reports, and PQCs. We are looking for an experienced Medical Information Specialist with an active unrestricted Registered Nursing License in any state; the right candidate will be a nurse with clinical experience, call center experience and have a current or past job title of Medical Information Specialist and enjoy working remotely. As a Medical Information Specialist, you are responsible for providing specific medical information and product support to healthcare professionals and patients. You will offer support services which require substantial knowledge, judgment and nursing skills based upon principles of psychological, biological, physical and social sciences. You will serve as a clinical and educational resource to other departments and health care practitioners. You will document adverse events and product complaints in accordance with FDA regulations and other regulatory agency requirements. You will be working with products with specific indications, complex mechanisms of action and specific administration techniques which will need a strong comprehension of pharmacology. Candidates must have experience as a Medical Information Specialist and answer all questions to be considered for this position.

Maintains a working knowledge of program guidelines, FAQ’s, products and therapeutic areas related to assigned programs. Keeps current with existing treatment trends, treatment standards and updated indications related to assigned programs and products. Follows standard operating procedures for all support-related activities. It is essential to maintain compliance with HIPAA at all times when handling protected health information. Maintains company, employee, and customer confidentiality, as well as compliance with all HIPAA regulations. Resolves product issues and provides appropriate scripted responses. Identifies information requests that are within the scope of the program and provides callers with the necessary information. Provides appropriate additional information and/or resources to callers upon request. Recognizes and handles adverse event reports as outlined in the program standard operating procedures. Recognizes and handle product complaint reports as outlined in the program standard operating procedures. Documents each call properly, using the call record form in the program software database. Maintains the knowledge of drug side effects and interactions.