Full Time Registered Nurse I, Oncology Complex Case Manager - Remote

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care

Accolade's Oncology Complex Case Management team is currently recruiting for a Full Time Nurse Manager (Clinical Manager) . This position is remote and applicants can work a flexible schedule of 8:00am to 4:30pm, 8:30am to 5:00pm, and 9:00am to 5:30pm. If you have Oncology Nurse Management experience, Oncology Complex Case Management experience, health plan experience, and Nursing Leadership/Management experience, this role if for you! ​As a Clinical Manager, you will be leading, supporting and coaching a team of Complex Case Managers, as well as leading by example. Your role will enable your team to give great customer care, develop and grow your team, and help them meet their performance objectives. Our Clinical Managers are hands-on working leaders who have a passion for service excellence and possess a blend of skills: Talent recognition and development Client/service orientation Operational process execution Excellent communication, leadership and inter-personal skills Highly developed critical thinking and problem solving Commitment to ongoing learning

Direct supervisory responsibility for team of 8-10 Complex Case Managers (CCM). Support effective client engagement: Ensure that all necessary client-related activities are completed in a timely manner consistent with Accolade’s high standards. Apply critical thinking and judgment to know when to coordinate with the right expert resources within Accolade to meet client/team needs. Minimize CCM missed opportunities (purposeful questions, logistical support, stage of care continuation – existing and progressing, etc.) by working with CCM's to adjust approaches and/or enhance their member interaction techniques Act as a model Complex Case Manager (CCM), supporting a small portfolio of clients. Improve team performance: Create an atmosphere within team that is consistent with Accolade culture. Effectively balance the workload of team members. Ensure quality delivery through activities such as quality case audits, call audits, and operational metrics. Understand CCM and NCQA delivery processes and hold team members accountable for process execution. Leverage the clinical process applications to analyze and understand team process compliance, and coach team members to better performance. Explain Customer and Accolade priorities or decisions in a way that obtains understanding and buy-in from CCM's Help team understand desired member outcomes (clinical, other) and drive team toward improving outcomes. Foster an environment where team members demonstrate accountability. Identify best practices and support best practice sharing across team members and teams. Continuously learn and improve upon practices to meet clients/team needs.