Full Time, Registered Nurse, Triage (Care Navigation) - Remote or Hybrid

Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Accolade is currently Recruiting for a Full Time Registered Nurse supporting our Care Navigation department. We are hiring for a May 19th start date. Applicants will be required to work 12:00pm to 8:30pm EST. This position is Remote for applicants who are not close to our offices. Applicants will be required to work a hybrid schedule who are closer to our offices. As an Accolade Registered Nurse specializing in Care Navigation, you will serve as a trusted resource for our members, providing clinical expertise in triage, healthcare navigation, and advocacy. Leveraging your skills and compassion, you will exercise genuine care by assessing members’ health concerns, prioritizing medical needs, and providing evidence-based recommendations, ensuring members receive timely and appropriate care. Your role is critical in guiding members through their healthcare journey while addressing disparities to support marginalized populations. Together, we work to achieve positive outcomes by empowering members to take the right steps in their healthcare journey. At Accolade, we foster a growth mindset, encouraging continuous learning and collaboration. You will enhance your clinical knowledge while partnering with our care teams to deliver exceptional support, including navigating benefit offerings and specialized programs.

Empower Members: Provide education to help members confidently navigate the complex healthcare system, building trust and fostering connections to appropriate clinical programs and services. Conduct Assessments: Perform telephonic, holistic clinical assessments to identify and prioritize members’ needs addressing their questions and concerns. Educate and Refer: Offer clear, evidence-based education on healthcare decisions, referring members to Accolade’s internal programs and trusted partnerships, such as virtual primary care, expert second opinions, and complex case management. Leverage trusted partnerships within Accolade's ecosystem to promote optimal clinical outcomes for members. Collaborate with Accolade’s program partners specializing in telemedicine, diabetes management, physical therapy, gender-diverse support, and behavioral health. Guide Next Steps: Prepare members for upcoming healthcare events by educating them on procedures, medications, testing, provider visits, and treatment options. Foster Relationships: Maintain follow-up support to ensure members feel informed and cared for throughout their healthcare journey. Ensure Compliance: Maintain data integrity, compliant to HIPAA guidelines, ensuring accuracy in real time member records, including assessments, interventions, and outcomes.