Health Advocate (MA, PTA, CNA)

Ventricle Health (www.ventriclehealth.com) is a high-growth virtual healthcare startup launching a national cardiologist network providing specialty telemedicine to members with prevalent cardiovascular diseases including heart failure, coronary artery disease and atrial fibrillation. Our mission is to deliver a world-class patient experience in which patients have frictionless access to the best healthcare providers, devices, and therapies. Through the implementation of remote patient monitoring via connected medical devices and evidence-based therapy we intend to improve patients’ quality of life across the nation, focusing on heart health. Ventricle Health is well-funded, advised by industry leaders, and led by former executives from leading high-growth healthcare companies including Evolent Health, Strive Health, and Unite Us. We are a virtual only cardiac care company developing the first national cardiologist network providing specialty care to patients with prevalent chronic conditions, including heart failure, cardiovascular disease, and atrial fibrillation. Our overarching mission is to create a seamless and world-class patient experience, ensuring effortless access to top-tier healthcare providers, cutting-edge devices, and advanced therapies. Embrace a balanced work life during the week by combining remote patient monitoring, evidence-based therapy, and health coaching. Our objective is to enhance the quality of life for patients nationwide, with an initial emphasis on heart health. To achieve this, we are assembling a team of health advocates to work alongside our nurses, all dedicated to revolutionizing patient care through our virtual platform.

We seek a dedicated and compassionate Health Advocate with a strong medical background, particularly in cardiac care, to join our virtual telehealth-based cardiac clinic. The Health Advocate will be responsible for conducting biweekly calls to patients, providing support, coaching on lifestyle modifications, and ensuring adherence to treatment plans. The ideal candidate will have experience as a medical assistant, possess excellent communication skills, and demonstrate a deep understanding of cardiac health. Additionally, the Health Advocate will play a crucial role in escalating clinical concerns to the team nurse and ensuring patient adherence to remote patient monitoring.

Patient Engagement: Conduct biweekly outreach calls to patients enrolled in the virtual telehealth-based cardiac clinic. Establish care with patients and provide assistance through introductory steps and registration. Build rapport with patients and provide empathetic support to address their concerns and questions. Communicate with ancillary services and providers such as laboratories and primary care physicians office’s to ensure seamless care is provided to the patient. Medical Education: Coach patients with the assistance of registered nurses on cardiac care, treatment plans, and lifestyle modifications. Ensure patients understand the importance of following prescribed cardiac care guidelines such as remote patient monitoring, sodium consumption, etc. Conduct medication reconciliation using templated guidance from clinical staff. Treatment Plan Adherence: Monitor and encourage adherence to prescribed treatment plans. Collaborate with healthcare providers to address any barriers to treatment plan compliance. Remote Patient Monitoring: Guide and train patients on the use of remote patient monitoring devices. Ensure patients are consistently adherent to remote monitoring protocols. Escalation to Registered Nurse: Recognize and escalate clinical concerns to the team nurse for further evaluation. Collaborate with the healthcare team to address acute medical issues promptly. Documentation and Reporting: Maintain accurate and up-to-date records of patient interactions and progress. Provide regular reports to the patient’s healthcare team regarding patient engagement, challenges, and escalations. Communication and Collaboration: Collaborate with medical professionals, including cardiologists and other healthcare providers, to address patient needs effectively. Participate in regular team meetings to discuss patient cases and share insights.